The second-hand marketplace Shoppers Share Frustration About Size Updates
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for women's and children's garments without notifying all users about the change.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms stating that platform listings now display a modified sizing category compared to what was initially listed as a result of the reclassification.
The platform stated the new system was more in line with comparable marketplaces.
They have suggested members to review their products and adjust the sizing manually where appropriate, which has left users frustrated.
Measurement Approach Updates
Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size was previously a 12 but now shows as UK 16-18.
User Accounts
Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, from Glasgow, said garments she listed with size 14 tags were appearing on the platform as measurements 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Necessary Adjustments
A different user, located in England, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This represents another occasion that an unexpected update on the platform has faced criticism: last year, Vinted reversed a change regarding delivery choices following member complaints.
